Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the MYR918 online gaming platform, including its website, mobile applications, software, and all associated services (collectively, the "Platform") operated by MYR918 ("Company", "we", "us", "our").

By registering an account, accessing the Platform, or using any of the services provided through the Platform, you ("User", "Player", "you") acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety. If you do not agree to any provision of these Terms, you must immediately cease use of the Platform.

These Terms constitute a legally binding agreement between you and MYR918. We reserve the right to amend, update, or replace any provisions of these Terms at any time. Continued use of the Platform following notification of any such amendment constitutes your acceptance of the revised Terms.

The following terms, when used in this Agreement, shall carry the meanings ascribed to them below:

To be eligible to register and maintain an Account on the MYR918 Platform, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age. MYR918 strictly enforces minimum age requirements and reserves the right to request age verification documentation at any stage. Any Account found to belong to a person under 21 years of age will be permanently closed and all funds — including winnings — will be forfeited.
• You are accessing the Platform from a jurisdiction where participating in online gaming is not prohibited by applicable law. It is your sole responsibility to verify the legality of online gaming in your location.
• You are registering and playing for personal entertainment purposes only and not in a professional or commercial capacity on behalf of a third party.
• You are not subject to any self-exclusion order, whether imposed by MYR918 or any external gambling control authority.
• You are not an employee, contractor, agent, or immediate family member of an employee of MYR918 or any affiliated group entity.
• You have not previously had an Account suspended or permanently closed by MYR918 for breach of these Terms.

Each individual may register only one (1) Account on the MYR918 Platform. The registration of multiple Accounts by the same individual — whether under the same or different identity particulars, payment methods, devices, or IP addresses — is strictly prohibited and constitutes grounds for immediate Account closure and forfeiture of all balances.

During registration, you must provide accurate, current, and complete information, including your full legal name, date of birth, valid Malaysian mobile number or email address, and preferred payment method details. You warrant that all information provided is truthful and undertake to update it promptly should any details change.

MYR918 reserves the right to reject any registration application at its sole discretion, without obligation to provide reasons. The Company further reserves the right to request enhanced verification at any stage, including independent documentary proof of identity, source of funds, or residential address.

Upon successful registration, you are solely responsible for maintaining the confidentiality of your Account credentials. MYR918 will not be liable for any losses arising from unauthorised Account access resulting from your failure to safeguard your login details.

MYR918 accepts deposits via the following verified payment channels, denominated in Malaysian Ringgit (MYR / RM):

• Touch 'n Go eWallet
• Boost eWallet
• GrabPay
• DuitNow and FPX (Online Banking)
• Maybank, CIMB Bank, Public Bank, Hong Leong Bank — direct bank transfer
• USDT TRC20 (cryptocurrency)
• Visa and Mastercard debit/credit cards
• 7-Eleven Cliqq cash payment

Minimum and maximum deposit amounts are determined by the selected payment method and are displayed on the deposit page prior to transaction initiation. All deposits must originate from payment instruments registered in the name of the Account holder. Third-party deposits — where funds are sent from an account held in a different name — are not permitted and will be reversed.

MYR918 does not charge fees on deposits. However, your payment provider may impose transaction fees independent of the Platform. Please consult your payment provider's terms for applicable charges.

Deposited funds are credited to your Account upon confirmed receipt by MYR918's payment processing infrastructure. E-wallet transactions are typically instant; bank transfers are processed within 5–15 minutes of confirmed receipt; cryptocurrency deposits are credited following blockchain confirmation (typically 15–30 minutes for USDT TRC20).

Withdrawal requests may only be submitted once a Player's Account has completed the applicable KYC verification process. Players who have not completed KYC will be prompted to submit required documents upon initiating their first withdrawal request.

Withdrawals are processed to the same payment method used for the most recent deposit, subject to technical availability. MYR918 reserves the right to require withdrawal via bank transfer for accounts with elevated transaction volumes or for compliance purposes.

Standard withdrawal processing times are as follows:

• E-wallets (Touch 'n Go, Boost, GrabPay): Within 15–30 minutes of approval during business hours.
• DuitNow / FPX Bank Transfer: Within 30–60 minutes of approval.
• Direct bank transfer (Maybank, CIMB, Public Bank, Hong Leong): 1–3 business hours, subject to interbank processing windows.
• USDT TRC20: Within 1–2 hours following compliance review.

MYR918 reserves the right to request additional documentation before processing any withdrawal, particularly in relation to large amounts, unusual transaction patterns, or as required by applicable compliance obligations. Any withdrawal found to include funds derived from fraudulent activity, system exploitation, or bonus abuse will be voided and the Account suspended pending investigation.

MYR918 offers various promotional bonuses, including welcome bonuses, reload bonuses, cashback offers, free spins, and VIP-tier rewards. Each promotion is subject to its own specific terms, which are published on the relevant promotional page and must be read in full before a bonus is claimed.

Unless stated otherwise in the applicable promotion's specific terms, the following general bonus conditions apply:

• Wagering Requirement: Bonus funds must be wagered the specified number of times (typically ×10 to ×30) before any winnings derived from those funds become eligible for withdrawal.
• Maximum Bet: While a bonus is active, bets must not exceed the maximum bet limit stated in the promotion (typically MYR 25–MYR 50 per spin or hand). Bets exceeding this limit may result in bonus forfeiture.
• Game Contribution: Slots generally contribute 100% toward wagering requirements. Table games, live dealer games, and certain other categories may contribute at a reduced rate (typically 5%–20%). Games excluded from bonus wagering are noted on the promotions page.
• Bonus Expiry: Unclaimed bonuses expire within 7 days of issue. Active bonuses not fully wagered within the specified validity window (typically 7–30 days) will be automatically removed from the Account.
• Maximum Cash-Out: Where stated, the maximum withdrawal derived from a specific bonus offer shall not exceed the cap specified in that promotion's terms.
• One Bonus at a Time: Only one active bonus promotion may be running simultaneously per Account unless expressly permitted by a specific promotion's terms.

MYR918 reserves the right to withdraw, modify, or discontinue any promotion at any time. The Company also reserves the right to deny bonus participation or void bonus-derived winnings where there is reasonable evidence of bonus abuse, exploitation of promotional mechanics, or collusion among Players.

All games offered on the MYR918 Platform are governed by their respective individual game rules, which are accessible within each game interface. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail except in respect of game-specific rules that are expressly stated to supersede them.

MYR918 uses certified random number generation (RNG) technology for all non-live casino games. RTP percentages are published openly within the Platform's game information pages. MYR918 does not manipulate outcomes and does not possess the technical ability to selectively alter results for individual players.

In the event of a System Error — including but not limited to software malfunction, interrupted connectivity, or display errors — all bets affected by the error shall be void. MYR918 is not liable for any losses, missed winnings, or other consequences arising from verified system errors. Reported system errors should be directed to our support team immediately upon discovery.

Incomplete game rounds resulting from disconnection will be resolved according to the game provider's technical specifications. Where a round cannot be retrieved, the wagered amount will be refunded to the Player's Account balance.

The following conduct is strictly prohibited on the MYR918 Platform and constitutes grounds for immediate Account suspension, permanent closure, and forfeiture of all balances:

• Registration of more than one Account, whether under the same or different identity particulars.
• Providing false, incomplete, or fraudulent personal information during registration or verification.
• Using automated software, bots, scripts, artificial intelligence tools, or any form of mechanical or electronic assistance to facilitate or place bets.
• Exploiting software bugs, system errors, or game malfunctions to gain an undue advantage.
• Colluding with other Players in live dealer or multiplayer game environments to alter outcomes or gain unfair advantage.
• Engaging in any form of money laundering, structuring of transactions, or using the Platform to process proceeds of illegal activity.
• Conducting transactions via payment instruments belonging to a third party without the explicit written consent of both the payment instrument owner and MYR918.
• Engaging in arbitrage betting strategies specifically designed to exploit promotional offers or guaranteed-profit patterns that circumvent the spirit of bonuses.
• Any conduct that MYR918 reasonably determines to be harmful to the integrity, security, or reputation of the Platform or its user community.

You are solely responsible for maintaining the security of your Account credentials, including your username, password, and any two-factor authentication codes. MYR918 will never request your password via any communication channel.

If you suspect that your Account has been accessed without authorisation, you must notify MYR918 customer support immediately via live chat or email at [email protected]. Prompt reporting enables the Company to suspend your Account and initiate an investigation. MYR918 cannot be held liable for losses arising from unauthorised access where timely notification was not provided.

MYR918 employs 256-bit SSL encryption across the entire Platform, including all transaction and account management pages. The Company also provides optional two-factor authentication (2FA), device management, and login notification features, which Players are strongly encouraged to activate.

MYR918 is committed to promoting responsible gambling practices. The Platform provides the following player protection tools, all of which are accessible directly from the Account settings dashboard:

• Deposit Limits: Daily, weekly, or monthly deposit caps that take effect immediately upon activation.
• Session Time Limits: Automatic session termination after a Player-defined duration.
• Reality Checks: Periodic on-screen notifications reminding Players of time elapsed and net session activity.
• Cool-Off Period: A temporary Account suspension of 24 hours, 7 days, or 30 days. Cool-off periods are enforced immediately and cannot be reversed before expiry.
• Self-Exclusion: A permanent or long-term Account exclusion for Players who wish to cease participation entirely. Self-exclusion cannot be reversed before the specified period elapses.

MYR918 strictly enforces the minimum age of 21 years for all registered Players. The Platform is not intended for individuals with gambling-related problems. If you feel you may have a gambling problem, we urge you to make use of the above tools and seek professional support.

For more information and detailed guidance, please visit our dedicated Responsible Gambling page.

All content on the MYR918 Platform — including but not limited to text, graphics, logos, game interfaces, software code, database architecture, and audio-visual materials — is the exclusive intellectual property of MYR918 or is licensed to the Company by its respective third-party owners.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not grant you any right to copy, reproduce, distribute, publicly display, reverse-engineer, decompile, or create derivative works based on any Platform content without the prior written consent of MYR918.

Any unauthorised use of MYR918's intellectual property will be treated as a material breach of this Agreement and may result in legal proceedings.

To the maximum extent permitted by applicable law, MYR918 and its directors, officers, employees, contractors, and agents shall not be liable for:

• Any direct, indirect, incidental, consequential, or special losses arising from your use of or inability to access the Platform.
• Any financial losses resulting from gaming activity conducted on the Platform.
• Losses arising from Platform downtime, scheduled maintenance, technical errors, or third-party service interruptions beyond MYR918's reasonable control.
• Losses resulting from unauthorised Account access where the Player failed to safeguard their credentials or report the breach promptly.
• Any loss of profit, revenue, data, goodwill, or anticipated savings, whether arising in contract, tort, or otherwise.

Nothing in these Terms shall exclude or limit any liability that cannot be legally excluded or limited under applicable Malaysian law. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, beyond those mandated by law.

The collection, use, storage, and disclosure of your personal data by MYR918 are governed by the Company's Privacy Policy, which forms an integral part of this Agreement by reference. By accepting these Terms, you also acknowledge and agree to the data processing practices described in the Privacy Policy.

The Privacy Policy addresses, among other matters: the categories of personal data collected, the purposes for which such data is processed, the circumstances in which data may be disclosed to third parties, data retention periods, and your rights as a data subject under applicable Malaysian data protection legislation.

You may review the full Privacy Policy at any time at myr918.cam/privacy-policy.

MYR918 reserves the right to amend, update, supplement, or otherwise modify these Terms at any time, with or without prior notice to individual Players. The "Last Updated" date at the top of this page reflects the date on which the most recent revision took effect.

Where amendments are material in nature — such as changes to withdrawal policies, bonus terms, or eligibility criteria — MYR918 will use reasonable endeavours to notify registered Players via the email address on record or via an on-Platform notification. Failure to receive such a notification does not affect the validity of the amended Terms.

Your continued use of the Platform following any amendment constitutes your unconditional acceptance of the revised Terms. If you do not agree to any amended provision, you must cease use of the Platform and may request Account closure by contacting customer support.

MYR918 reserves the right to suspend, restrict, or permanently close any Account, at its sole and absolute discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms.
• Suspected or confirmed fraudulent activity, money laundering, or use of the Platform for illegal purposes.
• Provision of false, misleading, or unverifiable identity information.
• Activation of a self-exclusion order.
• A regulatory or legal requirement to do so.
• Any other conduct MYR918 reasonably determines to be harmful to the Platform, its users, or its business integrity.

Upon Account closure initiated by MYR918 for breach of these Terms, any balance remaining in the Account — including deposited real-money funds, bonus credits, and winnings — may be subject to forfeiture following a full investigation. Where Account closure is not attributable to Player breach, any verified real-money balance will be returned to the Player via their most recent payment method.

You may request voluntary Account closure at any time by contacting our support team. Pending withdrawal requests at the time of closure will be processed in accordance with the standard withdrawal procedures outlined in Section 6, subject to completion of any outstanding KYC requirements.

These Terms and any dispute or claim arising out of or in connection with them — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with the applicable laws and regulations of the jurisdiction in which MYR918 is registered and licensed to operate. Any reference to applicable law within these Terms is to such laws as amended and in force from time to time.

The parties agree to attempt to resolve any dispute arising from these Terms through good-faith negotiation in the first instance. Where amicable resolution is not achievable, disputes shall be referred to binding arbitration or the competent courts of the applicable jurisdiction, as determined by MYR918 at its discretion.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where the circumstances require it.

If you have any questions, concerns, or require clarification regarding any provision of these Terms and Conditions, you may contact MYR918 through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, in English, Bahasa Melayu, and Mandarin. Average response time is under 5 minutes.
• WhatsApp Support: Available around the clock for messaging-based enquiries in English, Bahasa Melayu, and Mandarin.
• Email: [email protected] — responses typically provided within 24 hours of receipt.

When contacting support in relation to an Account-specific matter, please have your registered username, registered email address, and details of your enquiry available to assist with prompt resolution.